CAS AURUM

Privacy Policy

How CasAurum LLC collects, uses, protects, and manages personal information.

Introduction and Identity

CasAurum LLC operates https://casaurum.com under the CAS AURUM brand. This Privacy Policy explains how we collect, use, disclose, retain, and protect information submitted through the website, forms, project communications, design concept requests, estimate tools, privacy requests, and related online features.

Scope of This Policy

This policy applies to website visitors, people who submit inquiries, prospective clients, trade partners, and other contacts who interact with casaurum.com. It does not replace a signed proposal, invoice, statement of work, project agreement, or privacy notice provided in another business context.

Categories of Information Collected

We may collect identifiers, contact details, inquiry details, project preferences, approximate location, uploaded file metadata, communications, consent records, technical information, cookie preferences, and CRM records needed to respond to an inquiry or manage a project relationship.

Information Provided Directly by Users

You may provide your name, email address, phone number, city, ZIP or postal code, project type, service interest, budget range, timeline, preferred contact method, message, and related project notes when submitting a form or communicating with us.

Project Photos, Plans, Drawings, Dimensions, and Uploaded Files

You may submit project photos, inspiration images, plans, drawings, dimensions, links, file names, and other project materials. These materials are used to review your request and communicate with you. Submitted plans, photos, and designs are not used publicly without separate permission.

Automatically Collected Technical Information

We may collect technical context such as source URL, referrer, UTM parameters, timestamps, browser and device information, IP address, server logs, and form interaction details needed for security, analytics, troubleshooting, and lead attribution.

Cookies, Analytics, and Similar Technologies

Essential storage may support security, sessions, preferences, and form functionality. Analytics measurement may load with analytics storage denied before consent so we can understand site performance without analytics cookies. Analytics storage is enabled only after analytics consent is granted. Marketing pixels are intended to load only after marketing consent is granted and only when actually configured.

Sources of Personal Information

Information may come from you, your device or browser, website forms, uploaded materials, direct communications, trade partners involved in your project, service providers, analytics tools after consent, and CRM records created from those interactions.

How Information Is Used

We use information to respond to inquiries, evaluate project fit, prepare design or estimate communications, coordinate appointments, manage CRM records, provide requested services, improve the website, prevent abuse, preserve business records, and comply with legal obligations.

Inquiry and Project Communications

When you submit an inquiry, CasAurum LLC may contact you regarding your inquiry, consultation, estimate, appointment, delivery, payment, or project. Administrative or transactional messages may still be sent after a marketing opt-out when necessary to manage an active inquiry, contract, payment, delivery, appointment, or project.

Email Marketing Communications

Marketing email consent is separate from inquiry communication. We do not require marketing email consent to respond to an inquiry. You may unsubscribe from marketing emails using an unsubscribe link or by contacting us.

SMS Communications and Consent

SMS consent is separate, optional, and not a condition of purchase. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out and HELP for help. SMS consent is not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Service Providers

We may use service providers for hosting, security, CRM, email, analytics, form processing, file storage, lead notifications, and other business operations. Service providers may process data only to provide services to CasAurum LLC.

Production, Measurement, Design, Delivery, and Installation Partners

When appropriate for a project, limited information may be shared with production, measurement, design, delivery, fabrication, or installation partners to evaluate scope, scheduling, feasibility, or fulfillment.

Business Transfers and Legal Disclosures

Information may be disclosed if required by law, subpoena, court order, lawful request, fraud prevention, rights protection, business transfer, merger, financing, sale of assets, or similar transaction.

Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, manage project communications, maintain business records, resolve disputes, honor suppressions and opt-outs, support security, and comply with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards, including encrypted local CRM storage for sensitive lead payloads. No internet transmission or storage system can be guaranteed completely secure.

User Privacy Choices

You may choose not to submit optional information, adjust browser settings, manage cookie preferences, unsubscribe from marketing email, opt out of SMS by replying STOP, or submit a privacy request.

Requests to Access, Correct, or Delete Information

Rights may vary by jurisdiction. Where applicable, CasAurum LLC may honor reasonable access, correction, deletion, and related privacy requests after appropriate verification and subject to legal, security, and business record limitations.

Email Unsubscribe Rights

CasAurum LLC maintains an email suppression system for marketing opt-outs. We do not sell personal information, and marketing unsubscribe requests do not opt you out of necessary transactional or project communications.

SMS STOP and HELP Instructions

To stop SMS messages, reply STOP to the number that sent the message. For assistance, reply HELP or contact us using the information below. SMS opt-out does not automatically unsubscribe marketing email, and email unsubscribe does not automatically opt out SMS.

State-Specific Privacy Rights

Some U.S. state privacy laws may provide additional rights. CasAurum LLC does not state that it is subject to every state privacy law, but rights may vary by jurisdiction and we may honor reasonable requests where applicable.

Children's Privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children.

International Visitors and Data Processing

If you access the website from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your location.

Third-Party Websites and Social Media

The website may link to third-party websites, social platforms, payment providers, or service providers. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated date indicates the latest revision.

Contact Information

CasAurum LLC, 5785 River Ridge Ln, Buford, GA 30518, USA, [email protected], +1 (470) 287-8688