CAS AURUM

Refund & Cancellation Policy

Cancellation and refund rules for custom design, fabrication, materials, and nonrecoverable charges.

Overview

Custom design and custom fabrication work is prepared specifically for the client. Cancellation and refund rights depend on the signed proposal, invoice, project agreement, work already completed, and nonrecoverable costs.

Custom Orders

Custom orders are non-refundable once CasAurum LLC has purchased, ordered, reserved, cut, fabricated, customized, or otherwise committed materials for the work or fulfillment of the order.

Materials Covered

Materials include physical materials, finishes, hardware, custom components, special-order products, supplier deposits, fabrication inputs, and other project-specific items.

Work Already Performed

Work already performed is non-refundable. Completed design deliverables are non-refundable.

Third-Party and Nonrecoverable Charges

Third-party charges, processing charges, supplier deposits, shipping expenses, measurement costs, and other nonrecoverable expenses are non-refundable.

Cancellation Requests

Cancellation requests must be submitted in writing.

Before Materials Are Purchased or Committed

Before materials are purchased or committed, any possible cancellation, credit, or refund is determined according to the signed proposal, invoice, project agreement, work already completed, and nonrecoverable costs. A refund is not promised or automatic.

Approved Refunds

Approved refunds, if any, are issued only according to the applicable written agreement and original payment method where reasonably possible.

Custom Products and Special-Order Materials

Custom products and special-order materials cannot generally be returned unless the supplier accepts the return and CasAurum LLC approves it in writing.

Legal Rights

This policy does not remove any non-waivable rights that may exist under applicable law.

Contact Information

CasAurum LLC, 5785 River Ridge Ln, Buford, GA 30518, USA, [email protected], +1 (470) 287-8688